FAQ

General

How can I contact Nia Cia?

  • For customer queries, you can reach us via WhatsApp on 072 946 0071 during our business hours.
  • Alternatively, you can email us at niacia@niacia.com.
  • Our team will get back to you as soon as possible during business hours.

How can I contact Nia Cia for PR or collaborations?

  • For PR, influencer and brand collaboration enquiries, please email marketingteam@niacia.com.
  • Please note that our customer service WhatsApp line is reserved for customer enquiries.

Do you have a physical store or showroom?

  • No, we currently operate exclusively online and do not have a physical store or showroom.

Sizing & Fit

How do I choose the right size?

  • Our Size Guide provides a great starting point when choosing your size. We recommend referring to the measurements provided before placing your order.
  • If you’re unsure about your size or need further guidance, you’re welcome to contact us via WhatsApp on 072 946 0071 or email niacia@niacia.com. Our team is more than happy to assist.

What size should I choose for stretchy dresses?

  • For our stretchy, bodycon dresses, we recommend sizing down if you prefer a more fitted, sculpted look.
  • If you prefer a more relaxed fit, we recommend choosing your true size.
  • As fit can vary slightly between styles, we always recommend checking the Size Guide for the specific item before ordering.

What size should I choose for non-stretchy items?

  • For items made from non-stretch fabrics, we recommend choosing your true size.
  • Our Size Guide provides detailed measurements to help you select the best fit.

What if I’m between sizes?

  • If you’re between sizes, we recommend referring to the measurements in our Size Guide and considering the fit of the specific style.
  • For stretchy bodycon styles, sizing down may be suitable if you prefer a more fitted look.
  • If you’re still unsure, please contact us via WhatsApp on 072 946 0071 or niacia@niacia.com and our team will be happy to help.

Shipping & Delivery

Do you offer free shipping?

  • Yes. We offer free standard shipping on all orders.

  • Standard delivery typically takes 3–5 working days, depending on your location.

  • Please note that delivery times are estimates and may vary during busy periods, promotions or unforeseen courier delays.

How long does standard shipping take?

  • Cape Town: 2–3 working days

  • Gauteng: 3–4 working days

  • Other provinces: 3–5 working days

  • More remote/further areas: Delivery may take up to 5–7 working days.

Do you offer express shipping?

  • Yes. Express shipping is available at an additional cost at checkout.

  • Express delivery typically takes 2–3 working days.

  • For provinces and areas further from Cape Town, express delivery may take up to 4 working days.

  • Express delivery times are estimates and may vary depending on your location and courier service.

When will my order be shipped?

  • Orders are processed and dispatched as quickly as possible after your order is placed.

  • Once your order has been dispatched, you’ll receive your tracking information so you can follow your delivery.

How can I track my order?

  • Once your order has been dispatched, you’ll receive a shipping confirmation with your tracking details.

  • You can use the tracking information provided to follow the progress of your delivery.

Why might my delivery take longer than expected?

  • Delivery times are estimates and can vary depending on your location.

  • Orders being delivered to areas further from Cape Town may take longer.

  • During peak periods, sales, public holidays or unforeseen courier delays, deliveries may take longer than the estimated timeframe.

  • For remote areas, please allow additional time for delivery.

Returns & Exchanges

What is your return policy?

  • We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
  • Items must be unworn or unused, in their original condition, with tags intact and in their original packaging.
  • Proof of purchase is required.

How do I return an item?

  • Contact us at niacia@niacia.com to request a return.
  • Once your return is approved, we’ll provide you with a return shipping label and instructions.
  • Items sent without prior approval will not be accepted.

Where do I send my return?

  • Approved returns should be sent to:
  • The Spice Yard, 100 Voortrekker Rd, Salt River, Cape Town.
  • We’ll provide the necessary return instructions once your return has been approved.

Is there a fee for returning an item?

  • Where applicable, the return shipping fee will be deducted from your refund.

Can I exchange an item?

  • We recommend returning your original item and placing a new order for the item you’d like instead.
  • This is the fastest way to secure your preferred size or style, subject to availability.

What items cannot be returned?

  • Sale items and gift cards cannot be returned.
  • Swimwear, bodysuits, leggings and other intimate items cannot be returned.
  • Custom or personalised orders cannot be returned.
  • Beauty and personal care products cannot be returned.

What if I receive a damaged, defective or incorrect item?

  • Please inspect your order as soon as you receive it.
  • If your item is damaged, defective or incorrect, contact us at niacia@niacia.com immediately so we can assess the issue and make it right.

When will I receive my refund?

  • Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
  • Approved refunds will be processed to your original payment method within 10 business days.
  • Your bank or payment provider may take additional time to reflect the refund.
  • If more than 15 business days have passed since your return was approved, please contact niacia@niacia.com.